The team at TEC were great helping us get our Webex system in place. They were very responsive and promptly answered any questions we had. I highly recommend TEC if you are looking to upgrade your business’ technology!
Get an answer from your Cleveland IT support team in 15 minutes on average.
Avoid escalation delays by working with Tier 1-4 engineers who can resolve issues without handoffs.
Get consistent IT support across devices, systems, and users without relying on outside contractors.
Enjoy unlimited end-user support so your team receives help whenever they need it, no extra fees.
Avoid repeat explanations by working with long-term staff who learn your environment inside and out.
Call us anytime, our IT helpdesk runs 24/7/365 to support users across shifts and time zones.
Explore what more than 75,328 end-users are saying about our IT support services!
The team at TEC were great helping us get our Webex system in place. They were very responsive and promptly answered any questions we had. I highly recommend TEC if you are looking to upgrade your business’ technology!
Very knowledgeable and extremely easy to work with. I know that when I work with TEC Communications I have a trusted advisor that helps the whole way through the sales cycle and leads customers to the best solution.
Sharp, professional and extremely knowledgeable team. Our work with TEC has been top notch. Really like the direction the company is headed. Would definitely recommend to a friend.
Ben Myslenski and TEC team are amazing to work with. Their expertise in Cisco collaboration products and is valuable to customers. I have work personally with Ben and he is looking to make the best recommendations and serve customers.
I highly recommend Ben and team at TEC. The team is extremely knowledgeable, trustworthy, and a delight to work with. If you are looking for an IT Service Provider, they exceed expectations every time!
TEC Communications resolves issues quickly and helps you plan for what’s next. Get reliable support from a team that understands your full IT environment.
Our onboarding process includes MFA, backups, installs, and a tech review. Most projects finish in 45 days, which is shorter than the industry average of 60.
Our engineers support IT networks, voice systems, contact centers, and more. You’ll receive help across hybrid setups, custom tools, and full business environments
We coordinate directly with third-party vendors to resolve issues with software, internet, or hardware. You’ll avoid long wait times and finger-pointing.
Take a closer look at the key IT support services that your Cleveland-based business can enjoy!
Many issues start small, like missed updates or outdated software, and grow into larger failures. If you wait for something to break, you risk longer downtime and higher costs.
That’s why TEC Communications focuses on providing proactive support to keep your systems stable, secure, and better aligned with how your business operates. You spend less time reacting and more time working.
You also avoid wear from neglected systems, which helps extend hardware life and protect your IT investment. With fewer surprises and smoother operations, you can plan ahead with confidence.
Hardware failures, wiring issues, or network equipment breakdowns often necessitate the presence of a technician. These issues aren’t unprecedented. 80% of server outages are related to the physical hardware.
TEC Communications can send technicians directly to your location when remote fixes aren’t enough. Onsite service is included in our standard support, so there are no unexpected fees or delays when you need in-person help.
You get fast, hands-on resolution for critical issues.
When support teams change constantly, they never fully learn your systems. This adds delays and frustration to even simple problems.
However, TEC Communications has a stable team with long-term staff who know your environment and preferences. Our technicians build relationships over time, which helps them solve problems faster and make smarter recommendations.
This consistency leads to a more reliable and personal support experience. You get help from people who already understand your systems, so you can move forward without starting from scratch.
If your support provider can’t keep up, these changes lead to delays, misconfigurations, and inconsistent service.
TEC Communications offers an IT support model that is designed to scale at your pace. Whether you’re onboarding staff, rolling out new tools, or setting up a new office, we adapt without disrupting your operations. Our structure supports growth without added complexity.
You stay productive during transitions instead of getting held back by IT limitations.
Without shared context, technicians miss important details that affect performance or long-term planning.
That’s why TEC Communications brings together vCIOs, helpdesk staff, architects, and engineers who actively communicate about your environment. This shared input gives us a complete view of your systems and leads to faster, more accurate support.
Our specialists blend their perspectives to shrink your troubleshooting cycles. You gain well-rounded support that keeps daily work smooth and long-term plans on track.
When technical support uses confusing jargon, it creates a disconnect between IT and business goals. Decision-makers feel left out of critical conversations, which slows down planning and leads to uncertainty or misaligned choices.
That won’t be a problem with TEC Communications. We explain every issue and recommendation in clear, direct language. You get honest answers without the technical noise, so you can stay involved and make informed decisions that fit your goals. This keeps leadership confident and connected to IT planning.
Clear communication improves alignment across roles and teams. Studies show that organizations with effective internal communication are 20% to 25% more productive. We help you stay on the same page and move forward with clarity.
Because we follow Cisco’s best practices, our IT support team can also help you reduce the risk of errors during IT infrastructure setup or upgrades.
Our IT support technicians are ready to help you solve your challenges, but there’s more that we can do.
We can provide support for individual Mac devices such as Macbooks and iPhones. This makes us a great choice for business networks that include a mix of operating systems. You Apple users will get the same great support as your Windows users!
TEC Communications is a B2B IT support company. That means that our services are intended for business environments and work-related devices. We generally do not provide support for personal devices. The exception to this rule is when the personal device in question is part of one of our clients’ BYOD programs.
Tier 1-4 IT support means we handle everything from basic to advanced technical issues.
This structure helps resolve issues quickly and efficiently.
Our IT support technicians are based in the United States. We offer 24/7 help without relying on overseas call centers. This means you speak directly with someone in your time zone who understands your business and communicates clearly.
You never have to wait for an issue to be escalated to a US-based technician; we start with one. That gives you faster answers and better support from the start.
If you need our help now, you can reach out on our contact us page or phone (440) 333-5903. Please be aware that our support is only for our clients. If you are not yet a client, you will first need to complete our onboarding process to access our IT support services.
Select a multi-year support contract and we’ll waive your onboarding fees.
Get clear, jargon-free answers so you can make informed decisions without technical confusion.
Prevent user disruptions with regular updates and maintenance that fix issues before they spread.
Streamline escalations if needed by keeping your support team and IT consultants under the same roof.
Complete onboarding in 45 days on average, so you gain value weeks sooner than typical providers deliver.
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